If your VUSE Solo's LED is flashing white and red, this could indicate a lack of connection between your battery and flavor cartridge. To resolve this connectivity issue, try the following steps:
- Rotate the cartridge. Try twisting the cartridge while it's connected to the battery; sometimes this can help solve connection issues with your Solo.
- Clean your battery's contacts. Disconnect your Solo battery and cartridge and, after making sure the battery is switched off, wipe your battery contacts with a tissue or paper towel to make sure they're free from dust. You can also use a cotton bud and rubbing alcohol to make sure the battery contacts are clean; make sure to dry thoroughly afterwards and don't turn on your battery until you are sure the contacts are fully dry.
Submit a ticket